Supervising Others

supervising-others

Who Would Benefit from this course

Managers and supervisors who want clear guidelines and skills to help them to supervise effectively, to get the maximum productivity out of their employees.

Course Objectives

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Know how to manage effectively in particular situations
  • Help the new supervisor to get started on the right path

Benefit for You

You will gain essential skills in the art of supervision.  You will understand different styles of leadership better.  You will feel more confident as a supervisor, and be able to guide and direct your employees towards their maximum effectiveness.  

Benefit for Your Company

The supervisor will be equipped with essential and valuable skills and methodologies to help them supervise effectively and efficiently.  This results in the supervisor being more accurately integrated in the company structure, and their employees empowered and effective.

Course Duration

2 day Level 1 course.

Programme Content

  • Setting Expectations
  • Identifying Opportunities for Improvement and Growth
  • Verbal Expectations, expectations in Writing
  • Setting Goals, & using Cascading Goals
  • The Three P’s (positive, personal, possible)
  • Helping Others Set Goals
  • Assigning Work
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach
  • Degrees of Delegation
  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence
  • Implementing Delegation
  • To Whom Should You Delegate?
  • Monitoring the Results
  • What is Good Feedback
  • Feedback Delivery Tools
  • Managing Your Time, The 80/20 Rule
  • Prioritizing,  the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines to Simplify Your Work
  • Resolving Conflict
  • Using a Conflict Resolution Process
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
  • If You’ve been Promoted from within the Team
  • If You’re Leading a Brand New Team
  • A Survival Guide for the New Supervisor
  • Go to Gemba